Adams strives to provide excellent service at all times. However, people who live in rural areas all around the country are reporting that calls to them are not getting through, or they are getting calls with poor quality.
You may be experiencing any of the following:
- Someone tells you they tried to call you but the call didn't get through or the call rang on their end but your phone did not ring.
- A call came through to you but the quality was poor.
- A call came through but the caller ID was incorrect.
The problem starts with the carrier used by the customer who makes the call, not your local telecommunications provider. The problem can only be resolved by the carrier used by the customer who makes the call.
This nationwide epidemic is negatively affecting local businesses, public safety, and our relationships with our customers. Rural carriers have complained to the Federal Communications Commission (FCC) and state agencies. The FCC has created a task force to investigate and address the issue and rural telco advocates are encouraging swift and severe action against all of the providers at the center of the problem. We are hopeful that the large nationwide providers involved in these issues or the FCC will act quickly to address these problems.
In the meantime, here's what you can do:
- Ask for the name of the long-distance carrier used by the person trying to reach you.
- Call your local provider and give them details. Include the name of the carrier used by the caller so that we can contact the carrier on your behalf to try and resolve the issue.
- Go to www.fcc.gov/complaints to file an informal wired telephone service complaint with the FCC against the carrier used by the person trying to call you (not your local service provider), and encourage the caller to do the same.
To submit a call completion or call quality issue, click here
FCC Begins Enforcement of Rural Completion Rules
The Federal Communications Commission’s (FCC) Enforcement Bureau has entered into a consent decree with Level 3 Communications, LLC (Level 3) which resolves and terminates an investigation into possible violations of the Communications Act with respect to Level 3’s call completion practices in rural areas, including its use and monitoring of intermediate providers. Level 3 will make a voluntary contribution to the U.S. Treasury in the amount of $975,000, and will develop and implement a wide-ranging compliance plan to ensure that it will complete calls to rural areas and that its call routing practices comply with the Communications Act.
The FCC is finally getting serious about cracking down on rural call completion failures. More information about the ruling may be found by visiting the FCC’s website at http://www.fcc.gov/document/level-3-communications-llc.